Shipping policy
Thank you for shopping with SipNow. This policy explains how we deliver your order, what it costs, and what to expect after you buy.
Liquor Licence No. 32074306
1. Age and ID Requirements
1.1 We sell and deliver alcohol only to people aged 18 or over.
1.2 Every order must be received in person by an adult aged 18 or over who shows valid photo ID, such as a current Australian driver licence, a passport, or an Australian state- or territory-issued proof of age card.
1.3 Orders are never left unattended, at the door or in a mailbox, and are never handed to a minor.
1.4 Our drivers will not hand over alcohol to anyone who is, or appears to be, under 18, who cannot show valid photo ID, or who is, or appears to be, intoxicated.
1.5 If you are sending a gift, the recipient must be 18 or over and must show valid photo ID on delivery.
2. Delivery Destinations
2.1 We deliver within Australia only. We do not ship internationally.
2.2 The delivery options available to you depend on your address. Same-day delivery is available in selected Melbourne metropolitan areas.
2.3 We cannot deliver to alcohol-restricted areas or dry zones. Orders to these areas will be cancelled and refunded in full.
3. Order Processing
3.1 We prepare orders for dispatch as soon as possible after you place them.
3.2 Orders placed after [cut-off time], or on [non-trading days], are processed on the next business day.
4. Delivery Options and Timeframes
4.1 Our deliveries are arranged through our delivery partner Rendr. Rendr only assigns your order to carriers that are licensed and approved to deliver alcohol.
4.2 At checkout, we show the delivery options available for your address. These depend on your location, the time you order, our store's operating hours, and carrier availability. Options may include:
- Fast: delivery within a 3-hour window
- Flexible: same-day delivery
- Standard: overnight or multi-day delivery
- Express: faster multi-day delivery through a third-party carrier such as Australia Post
4.3 Each option shows an estimated delivery window at checkout. Delivery windows are estimates and may be affected by carrier capacity, weather, traffic, or other events outside our control.
4.4 Deliveries are made only during the hours permitted under our liquor licence and applicable liquor laws.
4.5 If your delivery is at risk of running late, our delivery partner may reassign it to another carrier to get it to you as soon as possible.
5. Shipping Costs
5.1 Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the delivery option you choose.
5.2 All prices are in Australian dollars (AUD) and include GST.
6. Order Updates and Tracking
6.1 When your delivery is booked, you will receive an SMS and an email with a link to track your order live.
6.2 We will send you an SMS when the driver collects your order, and an SMS and an email once it has been delivered.
6.3 When your order is delivered, the driver records proof of delivery, such as a photo or a signature, along with confirmation that ID was checked.
7. Unsuccessful Deliveries
7.1 If your order cannot be delivered, it will be returned to our store and we will notify you by email and/or SMS. This can happen if:
- no adult with valid photo ID was available to receive it;
- the delivery address provided was incorrect or inaccessible; or
- the recipient was, or appeared to be, under 18 or intoxicated.
7.2 You can then choose redelivery, for a further delivery fee of [$amount / the standard delivery fee], or a refund of the price of your products. Because the delivery service was provided, the original delivery fee is not refunded.
7.3 If an order could not be delivered because of an error by us or our carrier, we will redeliver it free of charge or give you a full refund, including the delivery fee.
8. Address Accuracy
8.1 Please check your delivery address and phone number carefully at checkout. The driver may need to call you.
8.2 If you need to correct your address, contact us as soon as possible. We may not be able to change it once your delivery has been booked with the carrier.
9. Order Changes and Cancellations
9.1 You can change or cancel your order at any time before the driver collects it. If you cancel, we will refund you in full, including the delivery fee.
9.2 Once your order has been collected and is in transit, we can no longer change or cancel it.
9.3 Refunds are paid to your original payment method.
10. Lost, Damaged or Delayed Orders
10.1 We are responsible for your order until it is delivered to you.
10.2 If your order arrives damaged or leaking, or an item is missing or incorrect, please contact us as soon as possible. We recommend contacting us within [48 hours] so we can resolve it quickly with our carrier. Please include your order number and photos. This is a request, not a deadline, and it does not limit your rights.
10.3 If your tracking shows your order as delivered but you cannot find it, please check around the delivery location, with neighbors, and with your building reception or mailroom, then contact us. We will investigate using the proof-of-delivery records. If your order was not delivered to you, we will send a replacement or give you a full refund, including the delivery fee.
10.4 If your order is significantly delayed, contact us and we will follow it up with our delivery partner.
10.5 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights. See our Refund & Returns Policy for more details.
11. Contact Us
Email: contact@sipnow.com.au
Phone: +61 452 636 468
Address: 12 Linfield Parade, Wollert VIC 3750, Australia
Please drink responsibly. Visit DrinkWise (drinkwise.org.au) for more information.