Privacy policy
SipNow is operated by RED D BEVERAGES PTY LTD, ABN 23 690 406 636. We run this online store and website, including all related information, content, features, tools, products and services . SipNow is powered by Shopify.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, hold and disclose your personal information when you visit or use the Services, make a purchase, receive a delivery, or contact us. If our Terms of Service and this Privacy Policy conflict, this Privacy Policy applies to how we handle your personal information.
1. Age Requirement
1.1 SipNow sells alcohol. The Services are intended only for people aged 18 years or over.
1.2 We do not knowingly collect personal information from anyone under 18. If we become aware that we have, we will delete it.
1.3 If you are a parent or guardian and believe your child has given us personal information, please contact us.
2. Personal Information We Collect
2.1 "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It does not include information that has been de-identified.
2.2 Depending on how you use the Services, we may collect:
- Contact details: your name, billing address, delivery address, phone number and email address.
- Age details: your date of birth, your confirmation that you are 18 or over, and the outcome of any age or ID check.
- Payment and transaction details: your payment method, payment confirmation and transaction details. Card payments are processed by Shopify Payments. We do not store your full card number.
- Account information: your username, password, saved addresses, preferences and settings.
- Order information: items you view, add to your cart or wishlist, buy, return, exchange or cancel, and your order history.
- Delivery information: delivery instructions, delivery status, proof of delivery (such as a photo or signature), and confirmation that the recipient's age and ID were checked on delivery.
- Communications: information you include when you contact us, such as a support enquiry or complaint.
- Device information: your device, browser, network connection, IP address and other unique identifiers.
- Usage information: how and when you use and navigate the Services.
2.3 We do not ask for sensitive information, such as health information. If you choose to give it to us, for example in a delivery note, we will use it only for the purpose you provided it.
3. How We Collect Personal Information
3.1 We collect personal information:
- directly from you, when you create an account, place an order, subscribe to updates or contact us;
- automatically, from your device when you use the Services, including through cookies and similar technologies;
- from our delivery partner, including delivery status, proof of delivery and age and ID check outcomes;
- from our payment providers, including payment status and fraud screening results; and
- from our partners or other third parties, where permitted by law.
3.2 If we receive personal information we did not ask for and do not need, we will destroy or de-identify it where it is lawful and reasonable to do so.
4. How We Use Your Personal Information
4.1 We use personal information to:
- confirm you are old enough to buy alcohol;
- process payments, and fulfil and deliver your orders;
- send order confirmations, delivery notifications and live tracking links;
- manage your account, and handle returns, refunds and exchanges;
- remember your preferences and recommend products related to your purchases;
- provide customer support and respond to your enquiries;
- prevent fraud and unauthorised transactions, and prevent sales to people under 18;
- comply with our legal obligations, including liquor licensing and responsible service of alcohol requirements, tax and record-keeping laws, and valid requests from regulators, law enforcement or government agencies;
- enforce our Terms of Service and policies; and
- send you marketing, if you have agreed to receive it (see section 6).
4.2 If you do not give us the information we need, we may not be able to process your order or deliver alcohol to you.
5. How We Disclose Personal Information
5.1 We may disclose your personal information to:
- Shopify and our service providers, who provide IT, website hosting, payment processing, data analytics, customer support and cloud storage services.
- Our delivery partner Rendr and the licensed carriers it assigns. They receive your name, phone number, email address, delivery address, order details and delivery instructions so they can deliver your order, check your age and ID on delivery, and send you SMS and email updates and tracking links.
- Business and marketing partners, unless you opt out. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. These partners use your information under their own privacy policies.
- Third parties you ask us to share with, or agree to share with, such as through social media widgets or login integrations.
- Government agencies, regulators and law enforcement, including liquor licensing authorities, where required or authorised by law.
- Our professional advisers, such as accountants and lawyers.
- A buyer or successor of our business, in connection with a sale, merger or restructure. We may also disclose information to enforce our terms, or to protect our rights or the rights of others.
5.2 We do not sell your personal information.
6. Marketing
6.1 We send marketing emails and SMS messages only if you have agreed to receive them, in line with the Spam Act 2003 (Cth).
6.2 You can opt out at any time by using the unsubscribe link in our emails, replying STOP to our SMS messages, or contacting us. If you opt out, we will still send you messages about your account and orders.
6.3 You can ask us not to use your information for personalised advertising by contacting us or by using the Shopify Privacy Portal (see section 7).
6.4 Our marketing follows responsible service of alcohol principles and is never directed at people under 18.
7. Relationship with Shopify
7.1 The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is transmitted to and shared with Shopify, and with third parties that may be located outside Australia.
7.2 To help protect, grow and improve our business, we use certain Shopify enhanced features. These use data from your interactions with our store, with other merchants and with Shopify. For these features, Shopify is responsible for processing your personal information, including responding to your requests about it.
7.3 To learn more, see the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal at https://privacy.shopify.com/en.
8. Disclosure Overseas
8.1 Some of our service providers store or process personal information outside Australia. Shopify, our payment providers, and some technology, analytics and advertising providers may handle personal information in countries including the United States, Canada and Ireland. [Add any other countries, for example where contractors or developers can access customer data.]
8.2 Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs.
9. Automated Decisions
9.1 We use automated systems in some parts of the Services:
- Fraud screening: our payment providers automatically assess transactions for fraud risk, using information such as payment details, IP address, device information and order details. A payment may be declined automatically.
- Age confirmation: our checkout may automatically stop an order if the age details provided show that you are under 18.
- Delivery options: the delivery options, prices and estimated delivery windows shown at checkout are generated automatically from your address and order details.
- Recommendations and advertising: product recommendations and ads may be personalised automatically based on your browsing and purchase activity.
9.2 If you believe an automated decision has affected you unfairly, contact us and a member of our team will review it.
10. Cookies
10.1 We and our service providers, including Shopify, use cookies and similar technologies. They keep you signed in, remember your cart and preferences, help us understand how the Services are used, and support advertising.
10.2 You can control or disable cookies in your browser settings. If you do, some features, such as checkout, may not work properly.
11. Third-Party Websites and Links
11.1 The Services may link to websites or platforms run by third parties. We are not responsible for their privacy or security practices, and a link does not mean we endorse them. Please review their privacy policies before giving them your information.
11.2 Information you share in public places, such as on social media, may be visible to others.
12. Security and Retention
12.1 We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include encrypted connections (HTTPS), access controls and secure payment processing.
12.2 No method of transmission or storage is completely secure. Please do not send sensitive information to us through unsecure channels.
12.3 We keep personal information only for as long as we need it for the purposes in this policy, or as required by law, including tax and liquor licensing record-keeping requirements. When we no longer need it, we take reasonable steps to securely destroy or de-identify it.
13. Data Breaches
If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
14. Your Rights and Choices
14.1 You can:
- ask for access to the personal information we hold about you;
- ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading;
- ask us to delete your personal information. We will do so unless we are required or permitted by law to keep it, for example for tax or liquor licensing records;
- opt out of marketing at any time; and
- deal with us anonymously, or using a pseudonym, for general enquiries where practicable. To place an order, we need your real name, age confirmation and delivery details.
14.2 To make a request, contact us using the details below. We may need to verify your identity first. If someone makes a request on your behalf, we will need proof that you have authorised them.
14.3 We will respond within a reasonable time, usually within 30 days. There is no charge to make a request. If we refuse a request, we will explain why in writing, as permitted by law.
15. Complaints
15.1 If you have a concern or complaint about how we have handled your personal information, please contact us first with the details. We will acknowledge your complaint and aim to respond within 30 days.
15.2 If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, or for legal or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date. If you would like a copy of this policy in a different format, please contact us.
17. Contact Us
SipNow – Privacy Officer
RED D BEVERAGES PTY LTD, ABN 23 690 406 636
Email: contact@sipnow.com.au
Phone: +61 452 636 468
Address: 12 Linfield Parade, Wollert VIC 3750, Australia