At SipNow, we are committed to getting your order to you safely and efficiently. Below you will find everything you need to know about how we handle shipping and delivery.
We work to ensure your order is packed securely and delivered as efficiently as possible.
Delivery times and availability may vary depending on your location, order, and selected delivery option.
Our Customer Care Team is available to assist with delivery questions, delays, or order issues.
Delivery
Shipping rates are determined by your location and the size of your shipping package. The cost of shipping will be displayed at checkout prior to confirmation and payment of your order.
Please confirm before checkout if we can ship to your address. If we do not ship to your address, your only option will be to arrange for in-store pick-up. We cannot ship to PO Box addresses.
We currently ship to most locations across Australia. Enter your address at checkout to check availability.
Processing and Delivery Time
Orders received will be processed within 4 to 10 business days. There are times where this may take longer without notice. You will receive a tracking number for your order once it has been processed and is ready for packaging.
SipNow works with trusted delivery partners to ensure your order reaches you safely and on time.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Age & Delivery Requirements
Signature and ID of an adult who is of legal age will be required upon delivery. If an adult is not present to receive the order, it will be returned to the nearest postal outlet for signature pick-up.
Orders cannot be left on the doorstep or unattended.
Shipping Availability
We currently ship to most locations across Australia. Shipping availability and charges depend on your delivery address.
Please enter your complete delivery address at checkout to confirm whether delivery is available to your location.
Some locations may have delivery restrictions or additional delivery requirements.
Tracking Your Order
Once your order has been processed and dispatched, you will receive a tracking number where tracking is available.
You can use the tracking information provided by the delivery carrier to check the status of your order.
Please allow some time for tracking information to become available after your order has been dispatched.
Delivery Delays
Delivery times are estimates and may vary due to circumstances outside SipNow's control, including carrier delays, public holidays, weather conditions, high delivery volumes, incorrect or incomplete delivery information, and other unforeseen circumstances.
If your order is delayed, please check your tracking information first. If you require further assistance, contact our support team.
Delivery and Liability
SipNow takes reasonable care when preparing and packaging your order for delivery.
Once an order has been handed over to the delivery carrier, delivery times and handling are subject to the carrier's policies and procedures.
Liability for delays or delivery issues caused by third-party carriers is limited to the carrier's own policies.
Need Help?
If you have any questions about shipping or delivery, please contact our support team.
We are happy to assist you with any questions regarding your order and delivery.
✉ hello@sipnow.com.au | ☎ (02) 1234 5678