At SipNow, we want you to be happy with every purchase. If something isn't right with your order or a product doesn't meet the required standards, our team is here to help.
Unopened and unused items in original packaging can be returned within 90 days.
Full coverage under Australian Consumer Law for faulty, damaged, or misdescribed products.
Our Customer Care Team is ready to assist with refunds, replacements, or repairs.
Faulty, Damaged or Incorrect Products
If a product purchased from SipNow is faulty, damaged due to an issue that was not caused by misuse, incorrectly described, or otherwise does not meet applicable consumer guarantees, please contact us as soon as possible.
Depending on the circumstances, we may provide an appropriate remedy such as a refund, replacement, exchange or repair, where applicable.
SipNow may need to assess the product before determining the appropriate remedy, particularly for higher-value products or where the nature of the issue requires further investigation.
To make a return or faulty-product claim, please contact our Customer Care Team and provide:
- Your order number or proof of purchase
- Details of the issue
- Photographs of the product and packaging, where relevant
- Any other information reasonably required to assess the claim
If the product is confirmed to be faulty or otherwise covered by an applicable consumer guarantee, SipNow will work with you to provide the appropriate remedy.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Damaged Products on Delivery
We take care to package every order securely before dispatch.
If your order arrives damaged, please contact us as soon as possible with your order details and clear photographs of the damaged product and packaging.
Our team will review the issue and work with you to determine the appropriate resolution.
Please retain the original packaging and damaged product until we have advised you on the next steps.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact SipNow Customer Care as soon as possible.
We will review your order and, where appropriate, arrange for the correct item to be supplied or provide another suitable resolution.
Change of Mind Returns
SipNow may accept change-of-mind returns where the product meets all applicable return conditions.
For a change-of-mind return, the product must generally:
- Be returned within 90 days of purchase
- Be unopened and unused
- Be in its original packaging
- Be in a clean and re-saleable condition
- Be within its use-by or best-before date, where applicable
- Be accompanied by valid proof of purchase
Because alcohol and other beverages can be affected by storage and temperature conditions, products that have been opened, damaged, improperly stored, or otherwise made unsuitable for resale may not be eligible for a change-of-mind return.
Delivery or shipping fees are generally non-refundable for change-of-mind returns.
This change-of-mind policy does not affect any rights you may have under the Australian Consumer Law.
Proof of Purchase
To help us process your return quickly, please provide valid proof of purchase.
Acceptable proof may include:
- Original receipt
- Tax invoice
- Order confirmation
- Order history from your SipNow account
- Other reasonable evidence of purchase
How to Return or Exchange an Item
To start a return or exchange, please contact our Customer Care Team with your order number and the reason for your request.
Our team will provide instructions based on your order and the type of return requested.
Where a product needs to be returned to our fulfilment centre, please allow 2–3 business days after receipt of the returned product for us to process the refund, subject to the outcome of the item assessment.
Refund processing times may also depend on your payment provider or financial institution.
Refunds
Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time taken for the funds to appear in your account may vary depending on your bank or payment provider.
Where a consumer is entitled to a refund under the Australian Consumer Law, SipNow will provide the applicable remedy in accordance with those rights.
Promotional and Sale Items
Promotional or sale products may be subject to specific terms and conditions.
However, promotional pricing does not remove or limit your rights under the Australian Consumer Law. Consumer guarantees continue to apply where applicable.
SipNow Marketplace Returns
If SipNow offers products through third-party marketplace sellers, return procedures may vary depending on the seller and product.
Please contact our Customer Care Team with your order details so we can advise you of the appropriate return process.
Need Help?
We're here to help make your SipNow experience as easy as possible.
If you have questions about a return, refund, exchange or damaged order, please contact our Customer Care Team.
SipNow — great products, great service, and a better way to shop.
✉ hello@sipnow.com.au | ☎ (02) 1234 5678